COMPLAINTS

If you're experiencing any issues with BobCasino with regards to your payments, bonuses, responsible gaming limits, etc feel free to contact our Support team at any time! We will do our best to resolve any issues you might have.

When playing in any online casino, you might experience some negative issues. If such a situation ever occurs, remember, you can use your voice and file a complaint with our ADR provider. To contact our ADR provider please please follow this link and file the a complaint.

What to do if I need help?

Technical difficulties that can cause online casino issues

If you have encountered a problem and want assistance, you should first make sure that it is the casino that is causing your problem. In many cases, a failure may be caused by a faulty PC or smartphone. Make sure your browser is updated and there are no problems with your internet connection.

contacting casino in live chat customer support

If you have checked everything on your side, and the problem is still unresolved, you can contact the venue’s customer support team. Go to the support section and submit the message there. Alternatively, you can use Bob Casino’s live chat (button on the bottom right). The support team will do everything they can to help you.

What do I need to file a complaint?

In case you do not know how to file a formal complaint against an online casino not paying out, read the following advice:

You should first of all describe the problem you are having. This is necessary for you to submit a complaint, since the support team needs to know what exactly went wrong.

Next, state your name and explain as much as you can about the problem – describe when it happened and exactly what you were doing at the moment. This will help the support team find the source of the problem you experienced and fix it, so neither you nor anybody else has this problem again.

submitting a complaint at an online casino

How does a complaint form look?

The complaint form has a space for your name and username, your country and address, and the amount of money you are contesting. There is a wide space at the bottom for you to write a detailed description of the problem you are having. Online casino problems are very different, and there are many things that may go wrong, so be sure to state all you know about the problem. We are very eager to resolve complaints, and to work effectively we need your help.

What issues is Bob Casino support capable of resolving?

Our team has the potential and capability to resolve most common issues – we have received gambling complaints before and so far have been to resolve most of them.

So far, our team has had to deal with technical issues – the most common complaints were malfunctions with bonuses, deposits, and withdrawals. Some people may also have problems with making deposits, and we are experienced in dealing with these too.

most common casino complaints and submitted issues

Frequently asked questions

The Bob Casino complaints are received by operators, who are always ready to act. They are online 24/7, ready to help you in real-time when a problem arises.

We guarantee that every legitimate complaint will be read, reviewed, and acted upon. However, our support team frowns upon players who try to game the system to cheat. Be sure to play responsibly, never cheat or create double accounts. Using a proxy is also not advised, and it will greatly reduce your chance of contesting money. Even if you have managed to create an account and deposit money on it via a proxy, it will play against you in case a dispute arises.

If you are unable to reach an agreement with Bob Casino’s support team, you may always ask an ADR to intervene. An ADR is an independent panel for casino arbitration whose job it is to help you resolve the issue. If you there’s a large amount of money involved, then an ADR may definitely help. If you have been an honest player, then most probably you will never need an ADR to help, since the support team takes care that everyone is satisfied. We are also online 24/7, and ADR typically take a long time to study your complaint and decide upon a means to solve it.

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